FREQUENTLY ASKED QUESTIONS

If you are interested in working with us, please fill out our booking form and we will send you a more detailed guide to our process.

Each Reoutfit™ includes two major touchpoints: a Closet Audit, which typically ranges from 90 minutes to 3 hours, and a fitting session, which typically ranges from 2 to 5 hours depending on your service package, with smaller touchpoints before, between, and after. Some may be in-person if required.

Our packages are designed around results, not hours. Much of our value comes from the curation, strategy, sourcing, preparation, and refinement that happens both during and behind the scenes of your experience.

You do not need to be present for every part of the process. Our role is to do the heavy lifting for you, so we can achieve the strongest possible results while using as little of your time as possible.

For a Signature Reoutfit™, we recommend a clothing budget starting at $6K+ SGD for the most flexibility and strongest results.

A higher budget does not always mean more pieces. Some clients need a smaller, more refined wardrobe, while others need a more complete rebuild depending on their lifestyle, career stage, and goals. Our role is to guide you toward the strongest wardrobe for your life, not simply source as many items as possible.

As a general guide, quality contemporary pieces typically range from $300 to $800 each, while luxury pieces often start around $1,000 and up. For clients who prefer luxury a higher budget may be required.

We prioritize quality, versatility, and price-per-wear over quantity. We do not source from ultra-fast-fashion brands such as SHEIN, Temu, Fashion Nova, ASOS, dupes, or direct copies of independent or luxury designs.

Our curation is highly considered, and clients work with us because we have a clear point of view on what is worth investing in.

We are also happy to incorporate preloved pieces where appropriate.

Each Reoutfit™ begins with a clear budget range so we can curate thoughtfully, efficiently, and in alignment with your comfort level.

Yes. Most of our clients are time-poor professionals balancing demanding careers, family life, travel, and full schedules, so our process is designed to make shopping as efficient and supported as possible.

For Signature Reoutfits™, we can shop in-person or online, depending on your comfort level. The service packages vary slightly depending on how you choose to get to the results.

For Premier Reoutfits™, we offer a more white-glove experience, with curated pieces ordered to our dedicated showroom for a private fitting — no boxes arriving at your home, no unnecessary back-and-forth.

Alterations are key to changing your relationship with clothes and fit therefore we ask our clients to build in a budget for alterations. Clients are responsible for covering tailoring fees, which range from $40 to $200 SGD per garment, depending on the scope of work. These fees are to be paid directly to the tailor, with all responsibilities and agreements remaining between the client and the tailor.

If you choose the online route as part of the Signature Reoutfit™ or the Premier Reoutfit™: Shipping, returns, GST, and import fees should be factored into overall budgets. As much of our sourcing is done online to access a wider, more exclusive and unique selection, we encourage clients to view these as part of the try-on process to ensure the best fit and results.

If this approach feels unfamiliar, we’re happy to guide you through it! Our clients find these minimal fees outweigh the value in time lost during in-store shopping, with the added benefit of access to a far more curated and elevated selection.

For service invoices: The Reoutfitter Ptd Ltd accepts all credit cards, PayPal or PayNow. We require a 50% deposit at the time of booking with the balance due at the service commences. Deposits are non-refundable.

Payment plans are available upon request, with additional 5% to cover invoicing, admin and processing fees.

For clothing and accessories, Signature Reoutfit™ online clients may chose to order on their own, or we can assist using a credit card authorization form, enabling The Reoutfitter to make purchases on their behalf. In-person shopping clients will pay using their preferred payments directly to the stores.

For Premier Reoutfit™ clients, we will order using a credit card authorization form, and we will assist along with a full tracking of your budget, returns and orders.

Full scope of ordering assistance and fees will be outlined in your services contract.

You may meet and interact with members of my team during various touch-points of your Reoutfit™ journey, whether it’s supporting us behind the scenes with Closet Audits, logistics, fitting assistance or admin. Members of our team have signed legal agreements to protect your privacy and sensitive information.

We employ freelancers, fashion students or women who are passionate about clothes as much as I am. I aim to create a rewarding working-environment for our employees which involves some client touch points, however, rest assured that each one will be lead or directed by me.

Because of the highly personalized nature of our work, we can only take on a certain number of clients at a time while also reserving time for our existing retainer clients. Therefore, dates may fill up weeks or even months in advance, so we recommend booking early!

Reoutfits are secured with a 50% deposit. Once the deposit is received, a scheduling calendar will be sent to book your individual sessions and instructions for timing. Please refer to our booking page to see our soonest possible availablity.

Appointments for sessions are available on weekdays, with options for sessions from morning blocks or afternoon blocks in-between our working hours of 9am-6pm.

Rescheduling/Postponement: We understand life happens and can accommodate up to 3 rescheduling of sessions in the occurrence of life or work events. Any meetings rescheduled after 3 times will be subject to a $300 fee. Any change in service fees from an extended postponement period may be subject to apply.

Fitting dates that need to be rescheduled may result in all orders being returned to make return windows and forfeiting a fitting: please ensure you notify me as soon as possible for any changes and communicate your availability with us especially during the “ordering” period. We will work with you to ensure the dates fall within the right timing.

Cancellations: Client must immediately notify Stylist if Client wishes to cancel Stylist’s Services, via email only to sera@thereoutfitter.com. Deposits are non-refundable.

Due to high demand, we are currently unable to maintain waitlists. Clients who have secured their booking with a deposit may have the opportunity to move their dates sooner if other clients' schedules shift, though this is not guaranteed. We encourage you to reach out as early as possible to ensure the best availability.

Generally speaking, it is normal to book 2-5 months out for a Reoutfit™. Please refer to our booking page with our latest availability.

Our packages are designed to support every part of your lifestyle. Through the Reoutfit™ process, your Remix lookbooks, coupled with our exclusive shopping catalogs we send, most clients feel confident getting dressed on their own long after their Reoutfit™ has been completed. For some, that lasts years; for others with higher visibility, support may be more regular.

Once you’ve completed a Reoutfit™, you’ll have access to exclusive retainer rates for ongoing support, whether that’s wardrobe edits, shopping, packing, or event styling without needing to repeat the entire process. We have many clients who employ us regularly for ongoing assistance, and rates are intentionally more efficient as your wardrobe, preferences, and fit profile are already established with us.